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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Factors may relate to: | access to weapons biological hazards, industrial gases and other chemicals conflicts between members of the public electrical faults and power failures explosives fire and flammable materials persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and packages in unsuitable locations physical threats security breaches terrorism violence. |
Responsemay involve: | defusing the situation evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies providing access for emergency services provision of first aid request for support and assistance restraint of person tactical withdrawal use of basic defensive techniques use of empty hand techniques use of negotiation techniques. |
Personal safetyrequirements may relate to: | appropriate vehicle provision of back-up support regular communication specific security equipment taking an alternative route working in a team. |
Relevant personsmay include: | clients colleagues emergency services personnel and agencies security personnel supervisor. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Basic negotiation techniquesmay include: | demonstrating flexibility and willingness to negotiate interpreting and assessing actions for risk interpreting non-verbal and verbal messages observation techniques questioning to clarify and confirm understanding use of clear presentations of options and consequences. |
Basic defensive techniquesmay include: | avoidance techniques blocking techniques body positioning body safety empty hand techniques impact techniques locking and holding techniques take-down techniques. |
Documentationmay include: | activity logs incident reports request for assistance forms vehicle and personnel movements written and electronic reports. |